FAQ

Do you accept international orders?

B&O Natural Cosmetics is able to accept orders to be billed and shipped to destinations within the United Kingdom. For international orders please visit https://www.lovelula.com/t/brands/ilcsi-skin-care or https://www.cultbeauty.co.uk/ilcsi

What is your return/exchange policy?

If for any reason you are not satisfied with your Ilcsi Online purchase, please send us an email to customerservice@ilcsi-natural-cosmetics.co.uk and we will contact you within 2 business days. We have a 30-day return policy for your convenience.

Where Can I Buy Ilcsi Products?

Only UK residents may buy Ilcsi products online at www.ilcsi-natural-cosmetics.co.uk. Ilcsi products and treatments are available in selective beauty salons, please visit Salon partners menu for more details. Please, note that we do not make salon appointments, please contact the salon for appointment.

How can I purchase products?

Please go to Products menu or Ilcsi shop and make your selection.
Please remember to specify the quantity you require. Once all products are added please go to Checkout.
Our selling prices are gross prices.
Please fill in your delivery and billing information. We only deliver products within the United Kingdom.
You can pay your order by credit card or Pay Pal.
If you have any special requests or comments please leave a message in the ‘Order comments’ field.
You can review your order before submitting. Once you submitted your order, you will be automatically directed to the PayPal or Realex (credit card payment) website to initiate the payment.
An automated e-mail confirmation will be sent you upon the completion of the payment. You will receive the invoice within 3 working days.
Delivery is within 12 work days from receiving your orders. Our average lead time is 4 business days.
If you have any questions, please feel free to send an e-mail to customerservice@ilcsi-natural-cosmetics.co.uk.

How can I track my order?

Once your package has been shipped, we send you an email with the tracking information. You can also log in to your ILCSI account for updates.

How do I qalify for free delivery?

We offer free delivery to all customers regardless of the purchase value.

How can I be sure that the package arrives in good condition to my address?

We use GLS for all our deliveres who provide excellent service.

Is it safe to use my credit card?

Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. Please check their Privacy Policy for details.

Does anyone else see the information that I provide?

We respect your privacy. The information you provide will not be given to any third party without your express consent. Please, read our Privacy Policy for additional information.

How do I know what is right for me?

We strive to provide detailed product information for you and have the product menu grouped by skin concerns and age. Our chat line is available during regular business hours and we are here to help you if you have any questions regarding the products. However if we are not available for any reason please send us a message or an email to customerservice@ilcsi-natural-cosmetics.co.uk.
Beauty salons offering Ilcsi treatments are also happy to recommend products for your skin type.

Can you send me samples?

A wide range of sample sets by skin type are available and we provide free samples with every purchase.

Physician's care

Ilcsi products offer a solution to skincare problems that can be treated in a salon or at home. If you have a skincare problem that is caused by infection or other not-specified cause please visit a dermatologist.

Animal Testing

We respect all forms of life, therefore we do not conduct any tests on animals nor do we use animal-based materials. A constantly increasing number of our products have acquired the BDIH certification. The BDIH institute - located in Mannheim, Germany - is the non-profit Association of Industries and Trading Firms for pharmaceuticals, health care products, food supplements and personal hygiene products. BDIH developed comprehensive guidelines for manufacturing certified natural cosmetics, and our manufacturing process meets these requirements.

Ingredients

We use live active ingredients instead of extracts and the fruit, vegetable content is very high in our products. The products do not contain artificial colours, these are the actual colours of the ingredients. Due to this the colour of the products may change slightly over time and may even vary by season.

Storage

Please keep the products tightly closed in a dark and cool place. Does not need to be stored in the fridge.

EU Registration

All Ilcsi products are registered in the EU.