Privacy Policy

At B&O Natural Cosmetics Ltd (B&O Natural Cosmetics) we are committed to protecting your privacy. This Privacy Policy sets out our privacy practices for the Ilcsi-natural-cosmetics.co.uk website. Please take the time to review this Privacy Policy carefully as it tells you how your personal information will be treated by us.
By using the B&O Natural Cosmetics website (the “Site”) and our services, you unconditionally agree to be bound by this Privacy Policy.
B&O Natural Cosmetics wants to offer you the best possible internet experience; consequently, additional functions, features, products are incorporated into the Site from time to time. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Policy. As a result, please remember to refer back to this Privacy Policy regularly to review any amendments.
Any questions regarding our Privacy Policy should be directed to our customer service at customerservice@ilcsi-natural-cosmetics.co.uk or alternatively see the Contact Us page on this Site.

What personal data do we collect?

We may need to collect and process personal information about you including:
• your name, address (billing and shipping), contact details such as your telephone number and e-mail address, any information you add to your profile account (e.g.: photo).
• your payment details, if you place an order with us. We ask this information through payment gateways (PayPal, Realex). Certain information is collected automatically, as described later in this Privacy Policy.
• records of your interactions with us (e.g.: if you contact our customer service team, interact with us on social media).
Professional users:
• beauticians, salon and spa partners need to provide proof of qualifications and business address that we may share with the manufacturer of ILCSI Skincare. As a professional user, we may list you among our partners on the website.
We collect this information in order to:
• reply to your enquiries and requests for information;
• receive and process orders submitted by you;
• carry out our obligations in relation to any agreement you have with us (e.g.: return)
• anticipate and resolve problems with any goods or services supplied to you;
• track sales data;
• send you newsletters, surveys or other information about our products and services by post, e-mail.
• publish on the Site, at our discretion, your product review comments, testimonials. Any attempt to manipulate content or features, including by contributing false, misleading, inauthentic, sexually or racially offensive content is strictly prohibited.
• comply with our legal and regulatory obligations.
Sensitive information is not sought through this Site. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health.

Who do we share this personal data with?

We have business and technical partners whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes. They are bound by Data Protection covenants and must process the personal information in accordance with this privacy policy. You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.


Marketing

We love to communicate with our customers and we may use your personal data to send you marketing messages by email, post. Some of these messages may be tailored to you based on your previous purchase activity.
If you no longer want to receive marketing communications from us or would like to opt in, you can change your preferences.

If at any time you do not wish to receive newsletters, click on the ‘unsubscribe’ link in any newsletter, or send an e-mail message titled “unsubscribe” to customerservice@ilcsi-natural-cosmetics.co.uk. If you do not wish to receive any form of communication (post, email) from us or have your account deleted, please send an e-mail message titled “no post’ or ‘delete account’ to customerservice@ilcsi-natural-cosmetics.co.uk. To be able to delete your account we require your user name or email address used for the account creation.

If you unsubscribe from marketing emails (newsletters), please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to any visitors of our website using cookies (which track web activity of the visitors, so enable us to serve ads to those who have visited our Site).

People under 18 years of age

If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us, for example, you cannot register or make a purchase. This Site is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age. If you are under 18 years of age and have any questions or concerns about this Site, please seek guidance from a parent or responsible adult.

Log files/IP addresses

When you visit our Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer the Site and to collect broad demographic information for aggregate use. Your IP address is also logged when you make a purchase as a fraud prevention measure required by the payment gateway.

Cookies

To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.
A number of our pages use cookies to remember:
• your display preferences, such as contrast colour settings or font size
• if you have already replied to a survey pop-up that asks you if the content was helpful or not (so
you won't be asked again)
• if you have agreed (or not) to our use of cookies on this site
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited.
Cookies are also stored by Google Analytics, the corporate service which measures the effectiveness and efficiency of the Ilcsi-natural-cosmetics.co.uk website.
Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.
The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.
Some of our pages or subsites may use additional or different cookies to the ones described above. If so, the details of these will be provided in their specific cookies notice page. You may be asked for your agreement to store these cookies.

How to control cookies

You can control and/or delete cookies as you wish - for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

Credit and debit card, PayPal account information

When you purchase goods on our Site, you will be automatically directed to a secure server site that is managed and controlled by PayPal (www.paypal.com) or Realex by Global Payments (https://resourcecentre.globaliris.com/privacypolicy) for credit card payments. You can view their security policy by clicking on the links provided.
The transit from the ilcsi-natural-cosmetics.co.uk website to the payment gateways involves the converting of information or data into a code to prevent unauthorized access. This site employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilized to protect customer data when in transit to and from this site over a secure communications channel.
All personal data that you supply to PayPal or Realex shall be governed by their respective data protection and privacy policy. B&O Natural Cosmetics accepts no liability for any use made by PayPal or Realex of such personal data.

Improving our service

Staff from B&O Natural Cosmetics, or from our service providers, may contact you from time to time using the contact means you have supplied to us in order to get your views and comments on the service we provide to you.
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have provided, or remove your published review or testimonial, you may do so at any time by sending an email to customerservice@ilcsi-natural-cosmetics.co.uk detailing your request.

Security

You should be aware that the internet is an insecure environment. We have implemented technology and policies to help safeguard your privacy from unauthorised access and improper use. We will continue to update these measures, as appropriate, when new technology becomes available.

Third party sites

We cannot be responsible for the privacy policies and practices of other third party sites, even if you access them using links from our Site and we recommend that you check the policy of each site you visit. In addition, if you linked to our Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and we recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Unless expressly stated, we are not agents for these third party sites or for any third party advertisers on our Site, nor are we authorised to make representations on their behalf.
Transfer of data to other countries and transferring your personal information outside the European Economic Area
We do not communicate your details outside the European Economic Area (“EEA”).
Our Site is hosted on servers located in Ireland.

Disclosing your information to others

Other than the disclosures referred to in this policy, we will not disclose any personal information without your permission unless we are legally entitled or obliged to do so (for example, if required to do so by Court Order or for the purposes of prevention of fraud or other crime).
We will only disclose and/or transfer your personal information to a third party either as part of a reorganisation or a sale of the assets of B&O Natural Cosmetics, or having ensured that steps have first been taken to ensure that your privacy rights continue to be protected.

Your rights

You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below.

Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at customerservice@ilcsi-natural-cosmetics.co.uk. You are entitled to ask for a copy of the information we store about you and can ask for that information to be corrected or erased where appropriate.
B&O Natural Cosmetics Ltd. is registered in England and Wales, Company Registration Number: 8681578, registered address 20-22 Wenlock Road, London N1 7GU, United Kingdom. ICO Registration Reference: ZA056376
Website: www.ilcsi-natural-cosmetics.co.uk.
e-mail: customerservice@ilcsi-natural-cosmetics.co.uk
Phone: +44 (0) 203 217 4497. Customer Service available 9am - 4pm Monday to Friday.
Mailing address: 20-22 Wenlock Road, London N1 7GU, United Kingdom.

B&O Natural Cosmetics Ltd, May 2018