Terms & Conditions

Terms & Conditions

The following terminology applies to these 'Terms and Conditions', 'Privacy Policy' and any or all 'Agreements': "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. When you shop on this website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, shipping address. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office.
For more information, please check our Privacy Policy.

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, unless legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, hand-outs or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the purchased products, special offers to customers.

Product availability, order, product return, cancellation

Unless otherwise stated, the products featured on this website are only available within the United Kingdom. All advertising is intended solely for the United Kingdom market. Re-distribution or re-publication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability.

Products

The Ilcsi Natural Skincare product range consists of ‘Professional Products’ and ‘Retail Products’. Professional products are only to be used in salons and spas for treatments by beauty professionals. Retail products are available to UK residents, without any required qualifications. Detailed information on retail products is available on our internet site www.ilcsi-natural-cosmetics.co.uk under the ‘Products’ header. The Professional Product catalogue is available under the ‘For Professionals’ header.

We will take all reasonable care to ensure that all details, descriptions, images of products appearing on the www.ilcsi-natural-cosmetics.co.uk site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order.

Product orders

You may only purchase products for delivery to England, Wales, Scotland and Northern Ireland.

Retail Product Orders and Payment – Step by Step
1. Select the products you wish to order under the ‘Products’ header.
2. Specify the quantity you require.
3. Once all products are added please go to Checkout.
4. Please fill in your delivery and billing information. We only deliver products within the United Kingdom.
5. If you have any special requests or comments please leave a message in the ‘Order comments’ field.
6. You can pay your order with PayPal (by Credit Card via PayPal or PayPal account) or using your credit card via the Realex Payment Gateway.
7. Please review your order before submitting. Once you submitted your order, you will be automatically directed to the PayPal or Realex gateway.
8. An automated e-mail confirmation will be sent you upon the completion of the payment.
9. You will receive the invoice in an e-mail within 3 working days.
10. Once your order has been dispatched, you will receive the tracking information and the expected delivery date.
11. Delivery is within 12 business days from receiving your orders.

If you have any questions, please feel free to send an e-mail to customerservice@ilcsi-natural-cosmetics.co.uk.

The total cost of your order is the price of the products ordered. VAT exempt sales, our prices do not include VAT. We offer free delivery with all purchases. All goods remain the property of the Company until the total value of products is transferred to the Company’s account. Please, pay the total value of products and delivery charges - if applicable - to the Company’s account. Products are not going to be posted until the value of products is transferred to the Company’s account.

We do not accept any liability for delayed delivery caused by any third party.

Cancelling your order
Orders can be cancelled within 30 days from receiving the Invoice. Orders must be cancelled in writing to the following e-mail address customerservice@ilcsi-natural-cosmetics.co.uk. If you wish to cancel your order that has not been delivered, we will provide a full refund of the purchase value to your account. When cancelling order that has already been delivered we will provide a full refund of the purchase value to your account and arrange to collect your goods from you at our cost.

Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you return the goods in accordance with the Returns Policy & Procedure. Your statutory rights are not affected.

If you have any complaints regarding your order please write to us at customerservice@ilcsi-natural-cosmetics.co.uk or call us on the following number: +44 (0) 203 217 4497. Customer Service is available 9am - 4pm Monday to Friday.

Damaged or Faulty Products and Incorrect Orders
You may exchange your goods or obtain a full refund if the goods you ordered are damaged or faulty upon receipt, or if the goods you have received are not the ones you originally ordered.

When returning damaged, faulty or incorrect orders we will:
• contact you within 3 business days to understand your preference (refund or replacement)
• as agreed, refund full purchase price or dispatch replacement items to you free of extra charge

How to Return Your Goods?
• If you wish to exchange/return the products please write to us at customerservice@ilcsi-natural-cosmetics.co.uk or call us on the following number: +44 (0) 203 217 4497. Customer Service available 9am - 4pm Monday to Friday.
• The following information will be required when returning your goods:
invoice containing your Order Number
list and description of goods to be returned
reason for returning goods

If you are returning the goods please note:
• We will arrange to collect your goods from you at our cost. Reasonable care must be taken when packaging the parcel and returning it so that goods are not damaged in transit.
• It may take up to 7 days for your parcel to reach us
• Returned items will be processed within two (2) working days of receipt

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.
The Ilcsi logo and brand name are registered trademarks of Ilcsi Beautifying Herbs Ltd in the United Kingdom.

Communication

Contact information can be found under the Contact Us tab on our website.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and us. Your accessing of this website indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

How to Contact Us

Our contact details can be found on our website www.ilcsi-natural-cosmetics.co.uk. If you require any information regarding your order(s) please contact us by e-mail customerservice@ilcsi-natural-cosmetics.co.uk or phone on the following number +44 (0) 203 217 4497. Customer Service available 9am - 4pm Monday to Friday.

B&O Natural Cosmetics mailing address: 20-22 Wenlock Road, London N1 7GU, United Kingdom.
B&O Natural Cosmetics Ltd. is registered in England and Wales, Company Registration Number: 8681578, registered address 20-22 Wenlock Road, London N1 7GU, United Kingdom.

If you have any questions regarding these Terms and Conditions, please contact us by e-mail at customerservice@ilcsi-natural-cosmetics.co.uk

© B&O Natural Cosmetics Ltd., May 2018